Privacy Policy

Murray Accounting Privacy Policy

Effective: 16th June 2025

Murray Accounting and Tax Pty Ltd is committed to safeguarding your privacy and managing your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable laws and regulations, including those set by the Tax Practitioners Board (TPB) and the Notifiable Data Breaches (NDB) scheme.

This policy outlines how we collect, use, disclose, and manage personal information about individuals. It also sets out how you can request access to or correction of the personal information we hold about you, and how to lodge a complaint if you believe your privacy has been breached. This policy does not override any of our legal obligations.

What Information We Collect

We may collect and hold personal information including:

Names, addresses, contact details, dates of birth
Tax File Numbers (TFNs) and other government identifiers
Financial, tax, and accounting records
Identification documents (for KYC and AML compliance)
Information collected during meetings (including audio/video recordings and AI-generated summaries, with your consent)
Any other information required to provide our services or comply with legal obligations

We only collect sensitive information where necessary and with your consent, or as required by law.

How We Collect Information

We collect information:

Directly from you (e.g., forms, emails, phone calls, meetings, our website)
From third parties (e.g., ATO, ASIC, financial institutions, your other advisers) with your consent or as authorised by law
Automatically through our website and digital services (see “Cookies and Analytics” below)
By recording, transcribing, and summarising meetings using artificial intelligence (AI) tools, with your explicit consent

Use of Artificial Intelligence and Automated Tools

With your consent, we may use AI tools to record, transcribe, and summarise meetings (whether in person, by video, or over the phone) to enhance service quality, ensure accurate record-keeping, and provide clear summaries. You can request at any time that a meeting not be recorded or processed using AI. All information is managed in line with this policy and Australian privacy laws.

Why We Collect and Use Your Information

We collect, hold, use, and disclose your personal information to:

Provide accounting, taxation, business advisory, and related services
Verify your identity and comply with KYC/AML requirements
Communicate with you and respond to your enquiries
Meet our legal, regulatory, and professional obligations (including TPB and ATO requirements)
Improve our services, including through the use of AI and digital tools
Manage and resolve complaints or disputes

Disclosure of Your Information

We may disclose your information to:

Our employees, contractors, and related entities
Third-party service providers (e.g., IT, cloud storage, AI transcription, legal and regulatory advisers)
Government agencies (e.g., ATO, ASIC) as required by law
Other parties with your consent or as authorised by law

Some of our service providers may operate outside of Australia. In such cases, we take reasonable steps to ensure your personal information is protected in line with Australian privacy legislation.

Handling of Tax File Numbers (TFNs) and Client Records

We typically store your personal information in physical files, on our internal servers, or on third-party servers, some of which may be located overseas. We implement a range of security measures to safeguard your information, including physical protections (such as locked cabinets) and technological safeguards (such as restricted access, firewalls, encryption, passwords, and digital certificates). We also follow strict document retention policies and procedures.

Tax File Numbers (TFNs) are collected, used, and stored only as allowed under the law and in line with TPB and OAIC guidelines. Access to TFNs is strictly limited to authorised personnel.

While we do not keep original proof-of-identity documents, we retain records of identity verification checks for at least five years following the conclusion of our engagement.

Data Security

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

Secure physical and electronic storage
Encryption and multi-factor authentication
Access controls and staff training
Regular security audits and reviews

Data Breach Notification

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of your information if it is inaccurate or incomplete
Request deletion of your personal information (“right to be forgotten”), subject to our legal and professional record-keeping obligations
Request data portability (where applicable)
Withdraw your consent to the collection or use of your information at any time (where consent is the basis for processing)
Make a complaint about our handling of your information

To exercise these rights, please contact us using the details below. We will respond within 30 days.

Cookies and Analytics

Our website uses cookies and analytics tools to improve your experience and analyse usage. You can control cookie preferences in your browser settings.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated to you directly (e.g., by email). The latest version will always be available on our website.

If you have any questions, concerns, requests, or complaints about our privacy practices, please contact:

Murray Accounting and Tax Pty Ltd
Unit 4, 14 Riseley St Ardross WA 6163

info@murrayaccountingandtax.com.au

08 9335 5805

We take all complaints seriously and will respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Additional information

For further information about privacy and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.